Refund policy
The summary presented below should not dismiss the reading of the "Terms and Conditions" on our website.
DELIVERY & PRICES
This price list replaces all previously published price lists.
In Portugal, the transport costs are equal to Lisbon, Oporto and Coimbra. The rest of the country has different transport costs.
If the place of delivery is on an island, a remote site or has limited access, a prior contact will be required before processing the order to obtain the shipping price.
The production time of the products is 4 to 8 (four to eight) weeks, counted from the date of order. Changes or cancellation of an order will be possible until 2 (two) days after the order’s date. In the case of changes, a new delivery time may have to be allocated.
Normal delivery to the unloading site takes place only on weekdays between 8am and 7pm. Any special delivery needs are subject to overcharges; and it's the client's responsibility to make sure that the furniture piece can fit, and has the correct dimensions to be delivered in the given address. Bago Furniture Design does not take responsibility for orders that don't fit in entrance doors, corridors, staircases, or elevators in order to be delivered in the given address.
COMPLAINTS & RETURNS
In the event of a complaint, please contact the sales support - info@heybago.pt. The complaint lodged in the physical or digital complaint book, or addressed to info@heybago.pt, due to a failure resulting from the design, execution or assembly made by Bago Furniture Design, or by shipping incidents, must be made within 14 (fourteen) days after the date of delivery, and requires prior written acceptance regarding the submission of the product to an expertise performed by Bago Furniture Design. After verifying the failure attributed to the supply, the Buyer shall inform Bago Furniture Design, indicating the reference of the product, as well as the details necessary for a quick evaluation of the defect, accompanied by photographs or videos.
Once informed, Bago Furniture Design shall confirm receipt of the complaint to the Buyer, within 24 (twenty-four) hours, and promote the correction of the failure, with the greatest diligence.
In case of return, the product must be returned in its original packaging or, if it no longer exists, in packaging similar to that of its receipt.
The return of the product will not be accepted if it shows signs that it has already been used or is defective. The Buyer is responsible for the arrival of the product in the same conditions as it was received.
The return of the product and the direct costs of the return are the responsibility of the Buyer. The return must be made to the following address: Rua do Além, 132, 4595-159 Frazão, Portugal.
WARRANTY & MATERIAL INFORMATION
Bago Furniture Design offers a two-year warranty for the catalog products against defects in material and workmanship.
It is not entirely possible to prevent many wood or skin finishes, variations in color, grains, tint or features, which are part of their natural beauty, and can lead to fading, stretching, shrinkage or other changes due to weather conditions and sun exposure, including heat, light and humidity, in the surrounding environment. We ask for special attention, in particular, in the use of products with lacquered finish.
SPECIAL ORDERS
Bago Furniture Design accepts requests for the development of new products, provided with a specific budget. In these situations, an initial payment of 55% of the quoted amount will be required. The remaining 45% will have to be paid before the shipment of the product.
OBSERVATIONS
We reserve the right to change the construction and design of the products without notice. As all products are also produced manually, small differences may occur as to the dimensions indicated.